Something we often strive to burn into the minds of newly minted community managers here at Taunt is the importance of delegation, and the required trust in those to whom you delegate tasks.
Back when we started our largest social site, something that took me a while to really buy into was the concept of leveraging your existing community to support itself. Having learned my lesson the hard way, I won’t make that mistake again.
When we launched the site — our first reasonably high-volume community site, entirely custom-built — I was under the impression that site management, content and user moderation would be a snap. Hey, the site was done, right? Nothing more to do, really, aside from keeping users in line.
Of course, the first week of operation, I realized that we didn’t have a profanity filter. Not necessarily a big deal on most sites, but ours was a creative writing site with an audience that ranged from schoolkids to seniors. The site got Digg‘d and delicious‘d on our first day (hey, remember that this was over five years ago), as well as garnering positive reviews on Mashable and ReadWriteWeb (among other sites) shortly thereafter. Of course, the associated techie community decided to have their way with my nascent site in unflattering ways.
Day One wasn’t a good day, on a variety of fronts. Sure, we got press, but it wasn’t the kind of press I was hoping for. We got the profanity filter sorted out as fast as we could, but it still caused some damage. Add in some unexpected downtime from our sub-par shared hosting environment, and that’s more easily avoidable damage. It should be obvious by now that we weren’t prepared for the kind of response and…Continue reading...
Protagonize is an award-winning creative writing community of over 24,000 authors dedicated to writing various forms of collaborative, interactive fiction. One author starts a story, and others can contribute to it in different directions. The result is an organic, evolving story where everyone can participate.
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